FAQ

When will I receive my certification after passing the test and processing payment?

Upon successful completion of the test and payment through checkout, you will receive your certification within minutes in .pdf format via email.  

What if I cannot find my certification in my e-mail after purchase?

Please provide a valid email address during the checkout process, as your certificate will be sent to this address. Also, check all email folders and add us to your address book. Additionally, you can also use the Certifications Download Area to look up purchased certifications.

Where do ASFA certified professionals work?

ASFA has certified many thousands of fitness professionals working throughout the United States and internationally. Of course, the hiring practices of any business are at the discretion of the manager/owner.

Does ASFA send certifications by postal mail?

No. All certifications are sent electronically (via email) upon successful completion of the testing and checkout process.

How can you validate ASFA certifications?

All ASFA certifications have a control identifications (CI) number on them.  To authenticate any certificate, please contact us at customersupport@americansportandfitness.com with your CI# and the individual's full name.

Will ASFA re-send certifications or pocket cards?

You may obtain your current certification and/or pocket cards from our certificate download area with your original email and order number.  Expired certifications are not re-sent for fraud prevention reasons.

Whose name will be on the certification?

The certification will use the name listed in the “shipping address” of the customer’s payment information.

Is there any cost if I fail the certification?

No. There is no cost unless you pass your selected certification(s) test(s) and complete the checkout.

Is ASFA accredited?

ASFA has certified thousands of fitness professionals throughout the United States and internationally. ASFA certifications are intended for individuals with a pre-existing knowledge of our subject matter. ASFA qualifications do not require accreditation. 

Are ASFA Certifications Credible?

Yes. ASFA has certified many thousands of fitness professionals throughout the United States and Internationally. Additionally, we are endorsed by industry leaders such as: Human Kinetics, HPSO, Berxi, IFG, CPH & Associates and more.

Are ASFA Certifications Legitimate?

Yes. ASFA has certified many thousands of fitness professionals throughout the United States and Internationally. Additionally, we are endorsed by industry leaders such as: Human Kinetics, HPSO, Berxi, IFG, CPH & Associates and more.

Can I get insurance with an ASFA certification?

Yes. ASFA is proud to endorse Insure Fitness Group for your insurance needs. Please check our endorsements page to learn more about applying or Visit IFG»

Can I get a refund on my certificate?

Due to the electronic delivery (via email) of our product, we do not offer refunds. 

If I am having problems processing my payment, what should I do?

If you are having technical difficulties, please contact us at: customersupport@americansportandfitness.com with any questions. If the payment needs to be manually processed, please provide your contact information so that customer support can contact you.

What is independent study and what is included with my certification purchase?

ASFA certifications are based on independently studying for an exam that we provide. We provide the exam, not an online course. You independently study and test when you are ready. Study at your own pace and pay only if you pass.

Are books or course work included with my certification?

No. Only the exam itself is included in the certification price. Optional recommended texts are available for purchase on each certification page, but are not required.

What percentage is required to pass ASFA tests?

70% is required to pass all ASFA tests.

What is the difference between an annual certificate and a lifetime certificate?

Individuals who hold annual certificates must retest yearly to remain active. Lifetime certificate holders do not need to retest. 

What am I required to do if I hold a lifetime certification?

Lifetime certification holders need to remain active in the field and submit to us 1 continuing education class, course or seminar yearly. These can usually be found online or locally, free or inexpensively. All certification holders must remain in compliance with terms & conditions of purchase.

Does ASFA offer internships or job opportunities?

On occasion, ASFA does have positions open. To inquire, please email us your resume at:  customersupport@americansportandfitness.com.

Business hours for ASFA are Monday through Friday from 9:00AM to 5:00PM CST. You may email us at customersupport@americansportandfitness.com with any questions.