Office hours for ASFA® are Monday through Friday from 8:30AM to 5:30PM. Email us at customersupport@americansportandfitness.com with any questions.
We may not be able to respond to all e-mails at this time. Please review our F.A.Q. section for assistance.
F.A.Q.
1.) When will I receive my certification after passing the test and processing payment?
Upon successful completion of the test and payment through the checkout,you will receive your certification and pocket cards if ordered immediately in
pdf format. If you have purchased your certificate and have not received it
yet, please refer to FAQ #10.
2.) What gyms do ASFA® trainers work at?
ASFA® trainers and fitness professionals work in corporate and franchisegyms as well as independently and in personal training/fitness studios.
3.) Does ASFA® send certifications by mail?
No, all certifications are sent immediately upon completion of the testand checkout process via e-mail in a pdf file.
4.) How can I validate ASFA® certifications?
All ASFA® certifications have a control identifications number on them.To authenticate any certification, please contact us at
customersupport@americansportandfitness.com with your CI# and the
individuals full name.
5.) Will ASFA® re-issue certifications or pocket cards?
You may obtain your certification and/or pocket cards from our certificate downloadarea with your original email and order #.
6.) Whose name will be on the certification?
The certification will bear the name listed in the “shipping address”of the customer’s payment information.
7.) Is there any cost if I fail the certification?
No, there is no cost unless you pass your selected certifications testsand complete the checkout.
8.) Can I get a job in a corporate gym with an ASFA® certification?
ASFA® has certified fitness professionals working throughout the United States and Internationally. Of course, the hiring practices of any business are at the discretion of the manager/owner.9.) Can I get insurance with an ASFA® certification?
Yes, ASFA® is proud to endorse HPSO for your insurance needs. Please check our endorsements page to learn more about applying or Visit HPSO »10.) What if I cannot find my certification in my mailbox after purchase?
Please provide a valid email address during the checkout process, asyour certificate will be sent to this address. Also check spam folders and
other blockers that may be present in your email. You can also use the
Certifications Download Area to lookup purchased certificates.
11.) Can I get a refund on my certificate?
No, we do not offer refunds do to the nature of the electronic (email) delivery of our certificates.12.) If I am having problems processing my payment, what should I do?
If you are having technical difficulties, please contact us at: customersupport@americansportandfitness.com with any questions. If the payment needs to be manually processed, please provide your contact information so that a technician can contact you.
13.) How can I obtain a discount code or apply for the HPSO sponsorship with ASFA®?
Discount codes for ASFA® and affiiates are provided solely to existing member via our newsetter. You can sign up for our newsletter by joining our mailing list (linked to on the footer). The HPSO sponsorship is offered once yearly also via our newsletter.
